
- How do I book a party? What’s required?
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- You can book your party online by clicking “Book Now” or call 608-783-3333
- For your convenience, we encourage you to book your party online.
- A credit card deposit is required to officially book a party.
- Can I make changes to my party?
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- Yes, you can make changes after booking, such as Guest Count updates, food/drink updates, etc.
- Please note, we discourage major changes within 72 hours.
- What’s the cancellation policy?
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- Cancellation Policy: Deposit is non-refundable. If you provide at least 14 days notice you may apply your deposit to any available date or time within the next 2 months. Any party cancelled with less than 14 days will forfeit their deposit.
- Can I add-on food and drinks the day of the party?
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- Yes, you may add food and drink the day of the event. You can choose to create a separate tab or have it added to your party/event invoice.
- Can I add more guests the day of the party?
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- Yes, you are able to add on additional guests the day of the event, however the scheduled table(s)/area may not seat all guests.
- Please let us know how many non-participating guests you expect, so we can accommodate your total guest count.
- Does everyone have to pay?
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- Non-participating guests, such as mom/dad, grandma/grandpa are welcome to attend at no cost, if they just observing.
- When is payment due?
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- Payment is due in full the day of at the end of the event. We accept cash or credit. Sorry, no checks.
- Will the credit card that I used to make the deposit be automatically charged?
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- No, a separate transaction is required the day of the event.
- Is the birthday child included in the “Included” guest count?
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- Yes, for example 5 included kids, includes the birthday child. So the birthday boy/girl, plus 4 friends are included.
- What do additional guests receive?
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- Additional guests will receive additional food, drinks and play that are included in the additional guest fee.
- How much pizza is included in a kids birthday party?
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- One large two-topping pizza is included, per 5 kids, per 4 teens, or per 4 adults.
- Are food and drinks provided for non-participating adults?
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- No, soda and food is only included for participating/paying guests. Non-participating guests do not receive food and/or drinks, although it’s available for purchase.
- Can I bring in my own cake or cupcakes?
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- Yes, you are welcome to bring in your own cake or cupcakes. However, other outside food and beverages are not permitted.
- Please note, no freezer or fridge space is available for frozen cakes/desserts.
- Can I decorate my table/room?
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- Yes, you’re welcome to decorate your table/room yourself. However, early access to decorate is typically not allowed. All decorating must be installed and removed within the designated party timeframe.
- Decorations provided by customers, must be installed and removed by the customer.
- Decorations provided by Shenanigans require 48 hours notice.
- Can we stay at the table/room longer than scheduled?
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- Your party room/table is available for your use during the designated party time(s) only. Often times, another party is booked and has reserved the table/room immediately following your party. You’re welcome to stay in the facility but your party room/table is needed for the next party/event. Additional time is subject to additional charges.
- Is a specific table/room guaranteed the day of the party?
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- No, we do not guarantee a specific room, table or area. However, we will do our best to accommodate special requests.
- Are tables/chairs included?
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- Yes, tables and chairs are included in our standard room configuration. A custom table/chair configuration is available for additional costs and requires 72 hours notice.
- Are plates and silverware provided?
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- Yes, plates and silverware are provided for no additional cost.
- If you bring a cake, we will still provide plates and forks at no additional cost.
- Are candles included in my birthday party?
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- No, you are responsible for bringing candles. However, we do offer candles at an additional cost.
- Can we arrive early?
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- You can arrive as early as early as you like but check-in no earlier than 10 minutes before your scheduled party time.
- If we add-on an additional hour of play time to our party, does that include the room/table?
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- In most cases, no, your reserved room/table is only available for the original scheduled start/end time due to other party/event reservations. However, we will do our best to accommodate you if/when possible.
- What is the 10% service fee?
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- The service fee supports pre-event sales, day-of-event play staff, kitchen staff and clean up staff, plus party/event supplies (plates, forks, cups, napkins, candles, etc.), basic décor, etc. This fee is non-negociable and is based on the total price of your party/event. Additional gratuity is at your sole discretion. This is NOT a tip for your party host and/or server(s).